Human factors analysisHuman factors analysis is a systematic, evidence-based discipline that can evaluate and improve the interactions between people and workplace systems (including equipment and technology). Are your work systems user-friendly?  Do your workplaces assist or hinder the people working in them?  Would your personnel like to be more efficient and get more done in their workday? Human factors analysis is a systematic, evidence-based discipline that can evaluate and improve the interactions between people and workplace systems (including equipment and technology).

Human factors analysis is a method to systematically analyse the workplace of an organisation and identify strengths and weaknesses. From this we can provide support – for example develop better training and procedures based on knowledge of common errors and miscommunications. We may work with you to reduce accident rates by modifying the systems that deliver services – for example, a overtime system might allows extensive overtime but have no mechanisms in place to monitor fatigue. We can help develop communication/feedback for equipment operators reducing their exposure to risk.

We look at people, the work and the workplace. Systematicaly reviewing the tasks, environment, equipment, systems, the capability and expectations of the people involved and how the work is organised, managed and reviewed. Within a workplace there may be environmental factors like noise, lighting, temperature that affects performance of a task. The equipment may not be easy to use, or the site design obstruct access. Organisation of workloads, rosters, handover between staff or signage might need reviewing. The worker’s knowledge, attention, fatigue, stress or body size may impact on ability to perform a given task.

Human factors techniques in a workplace include:

» Quantitative surveys to measure how much time is wasted and where

» Surveys, interviews and focus groups to  find out what the root causes of problems are.

» Human Factors Failure Analyses to find out which factors are the biggest sources of failure.

» Root cause analysis to determine the underlying causes of intractable maintenance problems.

Tech Solutions Australia provides the tools to review companies practices and work procedures to eliminate wasted time and rework.